Experience Waiting Time in Hospital

My experience related to waiting for fitness services was when taking my mother who was sick to the Generic Area Hospital. Meanwhile my mother suddenly complained because she was sick, coincidentally when she said it was 23.00 WITA. Because my mother felt that she was too sick, in the end my father and I decided to take her to the hospital. Arriving at the hospital at around 23.45 WITA, we were immediately greeted by the nurse who was right on duty at the Igd, we were immediately directed to the treatment room to be examined first, this surprised me because usually I have to take care of more than one administration first , but in fact they prioritize service to patients. After being examined, I saw more than one patient also starting to arrive with various complaints they were experiencing. The treatment given was the same, that is, they were immediately greeted and given service first. The first impression that I felt was good regarding the problem while waiting for the patient during the first time visiting the Hospital. After several inspections by the doctor and nurse on duty temporarily, my mother was advised to stay in the hospital for 3 days. Because it was late at night, my mother was asked to rest, when we were asked to complete administrative matters the next day.

At noon at 12.30 WITA the next day, we went to complete administrative matters as requested by the officer. We also get administrative management together smoothly. As usual, we were given a queue number, because at that time there were already many patients and their families were also waiting in line. The queue that we feel can still be said to be not very long, although it cannot be said to be very fast either, because there are only two counters provided and having to serve tens or even hundreds of people every day will likely feel inefficient from the patient and family point of view queue and for the officer himself. I think it would be better if the hospital provides additional counters to anticipate these things. Administrative services are a significant indicator of influencing patient satisfaction, when services involving patient administration are handled directly and in a straightforward manner, patient satisfaction will also increase (Quality et al., 2015).

a. that professional and responsible service delivery in hospitals is needed to support health efforts in a comprehensive and integrated health development series;

b. that hospitals with complex characteristics and organizations need legal certainty and protection in order to direct and improve their management;

c. that based on the considerations referred to in letters a and b, and to implement the provisions of Article 24 paragraph (4) and Article 28 of Law Number 44 of 2009 concerning Hospitals, it is necessary to stipulate a Regulation of the Minister of Health regarding Hospital Classification and Licensing; Remember :

1. Law Number 29 of 2004 concerning Medical Practice (State Gazette of the Republic of Indonesia of 2004 Number 116, Supplement to the State Gazette of the Republic of Indonesia Number 4431); -2-

2. Law Number 36 of 2009 concerning Health (State Gazette of the Republic of Indonesia of 2009 Number 144, Supplement to the State Gazette of the Republic of Indonesia Number 5063);

3. Law Number 44 of 2009 concerning Hospitals (State Gazette of the Republic of Indonesia of 2009 Number 153, Supplement to the State Gazette of the Republic of Indonesia Number 5072);

4. Law Number 23 of 2014 concerning Regional Government (State Gazette of the Republic of Indonesia of 2014 Number 244, Supplement to the State Gazette of the Republic of Indonesia Number 5584) as amended several times, most recently by Law Number 9 of 2015 concerning Amendments to Law Number 23 of 2014 concerning Regional Government (State Gazette of the Republic of Indonesia of 2015 Number 58, Supplement to the State Gazette of the Republic of Indonesia Number 5679);

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